FAQ

Shipping Information

• Processing & Handling Time:
  Orders are typically processed within 3 business days. This includes quality checks, packaging, and preparation for shipment. Please note, orders placed on weekends or public holidays will be processed on the next business day.

• Delivery Time:
  Once processed, your order will be delivered within 4-6 business days. We work with trusted UK couriers such as Royal Mail to ensure prompt and reliable delivery. You can track your order's journey by using the tracking link provided after dispatch.

• Delivery Costs:
  We offer competitive shipping rates across the UK. Delivery costs will be calculated during checkout based on your location and selected shipping method.

• Order Tracking:
  You will receive a tracking link once your order has been dispatched, allowing you to track its progress in real-time.

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Refund Policy

• Return Eligibility:
  We offer a 30-day return policy. You have 30 days from receiving your item to request a return. To be eligible, the item must be unworn, unused, in its original packaging, and with tags attached. A receipt or proof of purchase is required.

• Initiating a Return:
  To begin the return process, please contact us at [email protected]. If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your item back.

• Important Note:
  Returns sent without prior authorization will not be accepted.